TAV Business Services will operate the Turkish Airlines Lounge at Narita International Airport, marking its first operation in the Far East in collaboration with its Japanese partner, WAI Lounge Japan Inc.

TAV Business Services continues its vision to create end-to-end and customer-focused experiences in the airport passenger hospitality industry, reinforcing its commitment to combine local cultural richness with operational excellence. The new Turkish Airlines Lounge at Narita International Airport sets a new standard in airport passenger hospitality services in the Far East.

On February 5, 2025, the inauguration ceremony was attended by Franck Mereyde, Chairman of the Executive Committee and Managing Director of TAV Airports; Aude Ferrand, CEO of TAV Operation Services and CCO of TAV Airports; Yuki Onishi, CEO of TAV-WAI Airport Services; Ahmet Tuğcu, Director of Turkish Airlines Japan; and Ümit Develi, Vice President of Asia and Far East Sales of Turkish Airlines.

With a total area of 1,476 square meters, the Turkish Airlines Lounge is designed to redefine the travel experience for passengers. The lounge will be opened in two phases, with the first phase offering a premium service area of 800 square meters to passengers. This area offers guests high-end services and experiences that reflect Turkish Airlines' global standards and the unique fabric of Japanese culture.

This strategic collaboration is a testament to the strong partnership between TAV Business Services and Turkish Airlines, while also furthering TAV Business Services' cooperation with TAV-WAI Lounge Japan Inc. The lounge concept aims to offer a unique experience for passengers by blending Turkish hospitality with the elegance of Japanese culture. Every detail reflects the elegant harmony of Turkish and Japanese traditions, from the elegant architecture to the carefully selected gastronomic delicacies, from the rich buffet to the mesmerizing beauty of the aircraft view, from the exclusive VIP rooms offering privilege and comfort to the spacious shower areas. The passenger lounge offers a fascinating and unique airport hospitality experience for its guests.

The new lounge will be operated by TAV-WAI Airport Services, a 50%-50% joint venture between TAV Operation Services and Japanese partner WAI Lounge Japan Inc (WAI). WAI's expertise in the Japanese market and meeting passenger expectations ensures that the lounge will best meet the needs of those traveling in the region.

Aude Ferrand, CEO of TAV Business Services and CCO of TAV Airports, shared his vision for the new investment and partnership with the following words: “As a leading global passenger hospitality company, we are delighted to bring our expertise in customer experience to Narita International Airport. In the airport hospitality industry, understanding guests and developing tailored services for them is of utmost importance. In line with this vision, the design of the Turkish Airlines Lounge has been meticulously crafted to enhance passenger comfort and offer personalized experiences. We will offer our guests a blend of two rich cultures in terms of design and sensory elements, as well as a variety of flavors from Turkish and Japanese cuisines. In addition to Turkish Airlines, we have collaborated with WAI Lounge Japan Inc., a local partner specializing in airport and passenger services, to best meet the needs of our guests from the region.” Ferrand also said: “This lounge is more than just a service area; it is a destination where Turkish and Japanese cultures meet, offering our guests an unforgettable hospitality experience.”

Ümit Develi, Turkish Airlines Vice President, Far East and Oceania Sales, said: “We are delighted to open our largest international lounge at Narita Airport in Japan, which blends Turkish hospitality with Japanese elegance and symbolizes the close relations between our countries that span more than a century. The Turkish Airlines Lounge at Narita International Airport reflects our commitment to enhancing the travel experience and our aim to further strengthen our presence in the Asia-Pacific region.”